Terms & Conditions - Superior Suite
Effective Date: 8/12/2025
Last Updated: 8/12/2025
These Terms & Conditions ("Terms") govern your purchase, subscription, and use of Superior Suite and related software and services provided by Legendary Success LLC ("Company," "we," "us," "our"), including our white-labeled SaaS platform based on High Level technology ("Service"). By purchasing, subscribing to, or using our Service, you ("Customer," "you," "your") agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT PURCHASE, SUBSCRIBE TO, OR USE OUR SERVICE.
1. Service Overview & Third-Party Platform Disclosure
Superior Suite is a subscription-based software platform designed to help businesses manage marketing, communications, and automation. IMPORTANT: Superior Suite is built on and powered by High Level's white-label platform. While we provide customer support and billing services, the underlying technology infrastructure is provided by High Level. You acknowledge that:
The core platform functionality is dependent on High Level's services
High Level's terms of service and acceptable use policies also apply to your use of Superior Suite
Service availability may be affected by High Level's platform performance or maintenance
Certain features and limitations are determined by High Level's platform capabilities
Access is provided via secure online login credentials, which will be delivered upon purchase or account activation.
2. Account Registration & Security
You must provide accurate, complete, and current information during registration. You are solely responsible for:
Maintaining the confidentiality of your login credentials
All activity under your account, including actions by sub-users or team members
Promptly notifying us of any unauthorized access or security breaches
Ensuring your account information remains current and accurate
3. Subscription Plans, Free Trials & Billing
Plans – We offer monthly and annual subscription plans. The plan you select at checkout determines your billing cycle, access level, and feature availability.
Billing – All subscription fees are billed in advance on a recurring basis according to your chosen plan. Billing dates are based on your initial subscription date.
Free Trial – If applicable, free trials are subject to the following:
No charges apply if you cancel before the trial period ends
Failure to cancel before trial expiration results in automatic billing for the selected plan
Trial access may include feature limitations or usage caps
Only one free trial per customer/business entity
Payment Authorization – You authorize us to charge your selected payment method automatically on each billing date. You must maintain a valid payment method and ensure sufficient funds are available.
Price Changes – We reserve the right to modify subscription pricing with 30 days' written notice. Existing subscribers will be grandfathered at current rates until their next renewal period.
3.1 Special Promotions and Discounts
MLM/Network Marketing Discounts
When we offer discounts to new distributors of MLM companies:
Software purchase is entirely optional and not required for MLM participation
Discount applies only to our business software, not MLM enrollment or fees
Superior Suite operates independently of any MLM compensation plans
Business success depends on distributor efforts, not software tools
Software purchase cannot be made a requirement for MLM advancement, commissions, or rank progression
All discounts are subject to verification of new distributor status
Discounts are time-limited and cannot be combined with other offers
4. Usage-Based Charges & Overages
In addition to your base subscription fee, you may incur additional charges based on usage that exceeds your plan's included allocations. These charges include but are not limited to:
SMS/MMS messages beyond plan limits
Phone calls (inbound & outbound) exceeding included minutes
Email sends above plan allocations
AI feature usage (content generation, automations, analysis)
Premium triggers, actions, and integrations
Email / Phone Verifications
Additional user seats or sub-accounts
Advanced reporting and analytics features
Important Notes:
Usage-based charges are billed at rates in effect at time of use
Rates are subject to change with 30 days' notice
All usage-based charges are final and non-refundable
You can monitor usage through your account dashboard
We may set usage limits to prevent unexpected charges
SMS & phone rates may vary based on user's region/country and current Superior Suite subscription. The current rates for your account may be requested by contacting Superior Suite support.
5. No Refund Policy
ALL SALES ARE FINAL. We do not provide refunds, credits, or prorated billing for any reason, including but not limited to:
Unused subscription time
Dissatisfaction with Service features or performance
Account inactivity or lack of use
Technical difficulties or service interruptions
Changes in business needs or circumstances
Duplicate purchases or billing errors
If you cancel your subscription, you retain access until the end of your current billing period but receive no refund for the remaining term.
Chargeback Waiver: By purchasing Superior Suite, you explicitly waive your right to initiate chargebacks, payment disputes, or bank reversals for services rendered. You acknowledge that:
Superior Suite is delivered immediately upon purchase through account access
You have received the contracted services if you have accessed your account
Chargebacks for delivered digital services constitute breach of contract
You agree to resolve any billing disputes directly with Legendary Success LLC before involving financial institutions
6. Upgrade & Downgrade Policy
Upgrades: You may upgrade your plan at any time. Upgrades take effect immediately, and billing adjustments are prorated based on your billing cycle.
Downgrades: Plan downgrades take effect at your next billing cycle. No credits or refunds are provided for downgrades. Feature access may be immediately restricted upon downgrade request.
7. Cancellation Policy
You may cancel your subscription by:
Using the cancellation process in your account dashboard, OR
Contacting our support team with written cancellation request
Cancellation Requirements:
Requests must be received before your next billing date to avoid charges
Cancellations are effective at the end of your current billing period
You remain responsible for all charges incurred before cancellation
Account data may be deleted after cancellation (see Data Retention Policy)
7.1 Fraudulent Payment Methods & Chargebacks
Fraudulent Payments: If we determine that fraudulent payment methods were used for your account, we reserve the right to:
Immediately suspend or terminate your account without notice
Reverse any credits or services provided
Report fraudulent activity to appropriate authorities
Pursue legal action and collection of damages
Payment Verification: We reserve the right to verify payment methods and may require additional documentation to confirm the legitimacy of payments, including government-issued ID, bank statements, or other verification documents.
Customer Chargeback Policy: By subscribing to Superior Suite, you acknowledge and agree that:
Chargebacks for services already rendered constitute breach of contract and potential fraud
You waive your right to dispute charges through your credit card company or bank for services you have received and used
Initiating a chargeback after receiving services may result in immediate account termination and collection action
You are liable for all costs associated with defending against wrongful chargebacks, including but not limited to:
Chargeback fees imposed by payment processors
Administrative costs and staff time
Legal fees and collection costs
Lost revenue and business disruption damages
Chargeback Consequences: If you initiate a chargeback against Legendary Success LLC:
Your account will be immediately suspended or terminated
All data and access will be revoked without backup or recovery options
You remain liable for the full subscription amount plus additional fees and costs
We reserve the right to pursue collection through third-party agencies or legal action
Your information may be reported to chargeback prevention databases
Future service applications may be denied
Legitimate Disputes: If you have a legitimate billing dispute, you must contact our support team BEFORE initiating any chargeback. We will work in good faith to resolve valid concerns through our internal dispute resolution process.
Chargeback Monitoring: Customers with chargeback history may be subject to:
Enhanced payment verification requirements
Prepayment or deposit requirements for future services
Monthly rather than annual billing options only
Additional terms and conditions
Terminate your account immediately
8. Acceptable Use Policy
You agree to use the Service in compliance with all applicable laws and regulations. PROHIBITED USES include but are not limited to:
Sending unsolicited communications, spam, or violating anti-spam laws
Violating CAN-SPAM, TCPA, GDPR, or other applicable regulations
Uploading malicious code or attempting system security breaches
Infringing intellectual property rights
Impersonating others or providing false information
Using the Service for illegal activities or fraudulent purposes
Reverse engineering, copying, or competing with our Service
Excessive usage that impacts system performance for other users
Engaging in fraudulent business practices, including but not limited to:
Selling counterfeit, stolen, or illegal products/services
Making false claims about products or services
Operating pyramid schemes, Ponzi schemes, or other deceptive business models
Conducting bait-and-switch advertising
Failing to deliver promised products or services
Violating consumer protection laws or regulations
Using the Service to facilitate money laundering, tax evasion, or other financial crimes
Creating fake reviews, testimonials, or endorsements
Engaging in high-risk merchant activities without proper disclosure and compliance
Enforcement: We reserve the right to suspend or terminate accounts violating these terms immediately, without notice or refund, and pursue legal remedies.
8.1 SMS/Text Messaging Terms
If you use Superior Suite's SMS/text messaging features, the following additional terms apply:
Superior Suite SMS Program:
Superior Suite's SMS service may send you business communications, marketing messages, appointment reminders, and automated notifications who have opted in to receive such messages.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to our support.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy.
Your SMS Compliance Responsibilities:
You are solely responsible for obtaining proper consent before sending SMS messages to your customers
You must comply with all applicable laws including TCPA, CAN-SPAM Act, and carrier guidelines
You must provide clear opt-out instructions in your messages
You are responsible for maintaining opt-out lists and honoring unsubscribe requests
All SMS communications must be relevant to your business relationship with recipients
9. Intellectual Property Rights
Our Rights: All intellectual property rights in Superior Suite, including software, content, trademarks, and proprietary methods, remain owned by Legendary Success LLC and/or High Level.
Your Rights: You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription term, subject to these Terms.
User Content: You retain ownership of content you upload but grant us a worldwide, royalty-free license to use, store, and process such content to provide the Service.
10. Data Privacy & Security
We are committed to protecting your data in accordance with our Privacy Policy, which is incorporated by reference. Key points:
We implement industry-standard security measures
Data processing complies with applicable privacy laws
You are responsible for backing up your important data
We may access your account for support purposes with your consent
Data retention and deletion policies are outlined in our Privacy Policy
11. Service Availability & Modifications
Availability: While we strive for high uptime, we do not guarantee uninterrupted Service availability. Planned maintenance will be communicated when possible.
Modifications: We reserve the right to modify, suspend, or discontinue any Service features at any time, with or without notice. We will attempt to provide reasonable notice for significant changes affecting core functionality.
Third-Party Dependencies: Service availability depends on third-party providers, including High Level. We are not liable for outages or issues caused by third-party services.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NO WARRANTIES: The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
LIMITATION OF DAMAGES: Legendary Success LLC's total liability for any claim will not exceed the total amount you paid us in the 3 months immediately preceding the claim. We are not liable for:
Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunities
Business interruption or system downtime
Third-party actions or service failures
Your reliance on the Service for critical business functions
Any losses resulting from fraudulent activities conducted by you or through your account
Damages arising from your fraudulent, deceptive, or illegal business practices
Customer disputes, chargebacks, or refund requests related to your business
Regulatory fines or penalties imposed on your business
Third-Party Services: We disclaim all liability for third-party integrations, plugins, or services, including High Level's platform performance.
User Conduct: We are not responsible for monitoring user conduct or verifying the legitimacy of user businesses, products, or services. You acknowledge that other users may engage in fraudulent or illegal activities, and we disclaim all liability for such conduct.
13. Indemnification
You agree to indemnify, defend, and hold harmless Legendary Success LLC, its affiliates, officers, employees, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
Your use of the Service
Your violation of these Terms or applicable laws
Your infringement of third-party rights
Content you submit through the Service
Your business practices using our Service
Any fraudulent, deceptive, or illegal activities conducted through your account
Products or services you sell or promote using the Service
Any false, misleading, or unsubstantiated claims you make about your products/services
Payment disputes, chargebacks, or fraudulent transactions related to your business
Your failure to comply with consumer protection laws, refund policies, or delivery obligations
Any harm caused to third parties through your use of the Service
Wrongful chargebacks initiated against Legendary Success LLC, including all associated costs, fees, and damages
Payment processing fees, chargeback fees, and administrative costs resulting from your payment disputes
14. Force Majeure
Neither party will be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, or third-party service failures.
15. Governing Law & Dispute Resolution
Governing Law: These Terms are governed by Michigan law, without regard to conflict of law principles.
Dispute Resolution: Before filing any lawsuit, you agree to attempt good-faith resolution through our customer support. Any legal disputes will be resolved exclusively in the state or federal courts located in United States of America, Michigan, and you consent to their jurisdiction.
Class Action Waiver: You agree to resolve disputes individually and waive rights to participate in class actions or collective proceedings.
16. Severability & Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between us and supersede all prior agreements.
17. Electronic Signatures & Acceptance
By checking "I agree to the Terms & Conditions" during registration or by using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. Your electronic acceptance has the same legal effect as a handwritten signature.
18. Changes to Terms
We may update these Terms at any time by posting revised terms on our website. Material changes affecting your rights or obligations will be communicated via email or account notification. Your continued use after changes constitutes acceptance of updated Terms.
19. Survival
Sections relating to billing, intellectual property, limitation of liability, indemnification, and dispute resolution survive termination of these Terms.
20. Affiliate Program
20.1 Affiliate Relationships: Superior Suite may be promoted and sold through independent affiliate partners. If you purchased Superior Suite through an affiliate, you acknowledge that:
Your contractual relationship for the Service is directly with Legendary Success LLC, not the affiliate
Affiliates are independent contractors and not employees, agents, or representatives of Legendary Success LLC
We are not responsible for any representations, promises, or claims made by affiliates beyond what is stated in these Terms
All billing, support, and service issues must be directed to Legendary Success LLC, not the affiliate
Any questions or support regarding bonuses offered by an affiliate musts be taken up with said affiliate.
20.2 Affiliate Compliance: Our affiliates are required to comply with all applicable laws and regulations when promoting Superior Suite, including:
FTC disclosure requirements for affiliate relationships
Truthful advertising standards
Anti-spam laws and regulations
Platform-specific terms of service (social media, email providers, etc.)
20.3 Affiliate Disclaimers:
Legendary Success LLC does not guarantee or endorse any specific results, income claims, or business outcomes promoted by affiliates
Any income claims, success stories, or testimonials shared by affiliates represent individual results and are not typical or guaranteed
You acknowledge that business success depends on many factors beyond the software platform itself
20.4 Reporting Affiliate Issues: If you experience issues with affiliate marketing practices or believe an affiliate has made false claims about Superior Suite, please contact us immediately at our support.
21. Contact Information
Superior Suite
Email: [email protected]
Mailing Address: 1650 Ontario Avenue, Marquette MI 49855
Standard Support Hours: Monday-Friday from 9am-5pm
By using Superior Suite, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.