Privacy Policy - Superior Suite

Effective Date: 8/12/2025
Last Updated: 8/12/2025

1. Introduction

Legendary Success LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Superior Suite and our related services ("Service").

This Privacy Policy applies to all users of our Service, regardless of location, and complies with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection regulations.

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

Account Information:

  • Name, email address, phone number

  • Business name and address

  • Payment information (credit card details, billing address)

  • Profile information and preferences

Communication Data:

  • Messages you send through our platform

  • Customer support communications

  • Survey responses and feedback

Business Data:

  • Customer contact information you upload

  • Marketing campaigns and content

  • Sales data and analytics

  • Website and funnel content

2.2 Information Automatically Collected

Usage Data:

  • IP address, browser type, device information

  • Pages visited, time spent, click patterns

  • Login times and frequency of use

  • Feature usage and engagement metrics

Technical Data:

  • Cookies and similar tracking technologies

  • Device identifiers and network information

  • Location data (general geographic region)

  • Performance and error logs

2.3 Third-Party Information

Integration Data:

  • Information from connected third-party services

  • Social media platform data (when authorized)

  • Email marketing platform data

  • CRM and business tool integrations

3. How We Use Your Information

3.1 Service Provision

  • Provide, operate, and maintain Superior Suite

  • Process payments and manage billing

  • Create and manage your account

  • Deliver customer support and respond to inquiries

3.2 Service Improvement

  • Analyze usage patterns to improve functionality

  • Develop new features and services

  • Perform system maintenance and security updates

  • Conduct internal research and analytics

3.3 Communications and Support

  • Send service-related notifications and updates

  • Provide customer support and technical assistance

  • Access your account data to troubleshoot issues and provide support

  • Send marketing communications (with consent)

  • Respond to legal requests and prevent fraud

Support Access Notice: Our support team may access all areas of your Superior Suite account to provide assistance, diagnose problems, and ensure optimal performance. This includes viewing your customer data, campaigns, funnels, and communications to effectively resolve your issues.

3.4 Legal and Security

  • Comply with legal obligations and regulations

  • Detect, prevent, and address fraud or security issues

  • Protect rights, property, and safety of users

  • Enforce our Terms & Conditions

4. SMS/Text Messaging Privacy

4.1 SMS Data Protection

When you use Superior Suite's SMS features or provide your mobile number, the following privacy protections apply:

No Third-Party Marketing Sharing:

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services

SMS Service Providers: We may share your mobile information only with:

  • SMS/MMS service providers and aggregators necessary to deliver messages

  • Telecom carriers required for message transmission

  • Technical service providers for platform functionality

SMS Consent Management:

  • We maintain records of SMS opt-in consent

  • Opt-out requests are processed immediately

  • Consent data is used solely for compliance purposes

4.2 General Data Sharing Disclaimer

All information sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. How We Share Your Information

5.1 Important Notice: We Do Not Sell Your Data

Legendary Success LLC does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. Your data is valuable to us for providing and improving our Service, not as a commodity to be sold.

5.2 Superior Suite Data Access

Administrative Access: As your service provider, Legendary Success LLC and authorized personnel may have access to all data stored in your Superior Suite account, including but not limited to:

  • Customer contact information and communications

  • Marketing campaigns, funnels, and content

  • Sales data, analytics, and reports

  • Email and SMS communication logs

  • Payment and billing information

  • All content uploaded or created through the platform

Purpose of Access: We access your data solely for legitimate business purposes:

  • Providing technical support and troubleshooting

  • Maintaining and improving platform functionality

  • Ensuring security and preventing fraud

  • Complying with legal obligations

  • Performing system maintenance and updates

Data Protection Commitment:

  • We treat all customer data as confidential and proprietary

  • Access is limited to authorized personnel with legitimate need

  • We implement strict internal controls and access logging

  • We never use your data for our own marketing or competitive purposes

  • We do not share your customer lists or business data with competitors

5.3 Service Providers

We may share information with trusted third-party service providers who assist in:

  • Payment processing and billing

  • Cloud hosting and data storage

  • Email delivery and marketing automation

  • Customer support and analytics

  • Security and fraud prevention

All service providers are contractually required to protect your information and use it only for specified purposes.

5.4 High Level Platform Access

Important Disclosure: Superior Suite is built on High Level's white-label platform. High Level may have technical access to platform data as the underlying infrastructure provider. However:

  • High Level is contractually bound to protect customer data

  • High Level does not use white-label customer data for their own marketing

  • All High Level access is subject to their privacy policy and security standards

  • We maintain primary responsibility for your data protection and privacy

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.6 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process or government requests

  • Protect rights, property, or safety

  • Prevent fraud or security threats

  • Enforce our Terms & Conditions

5.7 Consent-Based Sharing

We may share information with your explicit consent for:

  • Integration with third-party business tools

  • Marketing partnerships (excluding SMS data)

  • Custom integrations you request

5.8 What We Never Do With Your Data

We commit to NEVER:

  • Sell your customer lists or contact information

  • Share your business data with competitors

  • Use your content for our own marketing purposes

  • Provide your information to data brokers

  • Share your data for others' marketing purposes (except with explicit consent)

  • Access your account without legitimate business need

6. International Data Transfers

6.1 Cross-Border Processing

Superior Suite is operated from the United States. If you are located outside the US, your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

6.2 GDPR Compliance

For users in the European Economic Area (EEA), we ensure adequate protection through:

  • Standard Contractual Clauses with service providers

  • Adequacy decisions where applicable

  • Additional safeguards as required by law

6.3 Data Transfer Safeguards

We implement appropriate technical and organizational measures to protect your information during international transfers, including:

  • Encryption in transit and at rest

  • Access controls and authentication

  • Regular security assessments

  • Incident response procedures

7. Your Privacy Rights

7.1 General Rights (All Users)

Access and Portability:

  • Request copies of your personal information

  • Export your data in a structured format

Correction and Updates:

  • Update or correct inaccurate information

  • Modify account settings and preferences

Deletion:

  • Request deletion of your personal information

  • Close your account and remove data

7.2 GDPR Rights (EEA Users)

Under GDPR, you have additional rights:

Right to Rectification: Correct inaccurate personal data Right to Erasure: Request deletion of personal data Right to Restrict Processing: Limit how we process your data Right to Data Portability: Receive data in a portable format Right to Object: Object to certain processing activities Right to Withdraw Consent: Withdraw consent for processing

7.3 CCPA Rights (California Users)

California residents have the right to:

  • Know what personal information is collected

  • Know if personal information is sold or disclosed

  • Say no to the sale of personal information

  • Access their personal information

  • Equal service and price, even if you exercise your privacy rights

7.4 How to Exercise Your Rights

To exercise any of these rights:

  • Contact us via email: support@getsuperiorsuite(DOT)com

  • Use the privacy controls in your account settings

  • Contact our support team here

We will respond to requests within 30 days (or as required by applicable law).

8. Data Retention

8.1 Retention Periods

We retain your information for as long as:

  • Your account is active

  • Necessary to provide services

  • Required by legal obligations

  • Needed for legitimate business purposes

8.2 Specific Retention Rules

Account Data: Retained while account is active, plus 3 years after closure Payment Data: Retained for 7 years for tax and accounting purposes Communication Data: Retained for 2 years for quality and training Usage Analytics: Aggregated data retained indefinitely (anonymized) SMS Consent Records: Retained for 4 years for compliance purposes

8.3 Deletion Process

When data is deleted:

  • Removed from active systems within 30 days

  • Securely deleted from backups within 90 days

  • Some information may remain in aggregated, anonymized form

9. Data Security

9.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

  • SSL/TLS encryption for data transmission

  • AES-256 encryption for data storage

  • Multi-factor authentication options

  • Regular security audits and penetration testing

Organizational Safeguards:

  • Employee privacy training

  • Access controls and role-based permissions

  • Incident response procedures

  • Third-party security assessments

9.2 High Level Platform Security

Superior Suite is built on High Level's infrastructure, which provides:

  • SOC 2 Type II compliance

  • Enterprise-grade security controls

  • Regular security updates and monitoring

  • Backup and disaster recovery systems

9.3 Your Security Responsibilities

To protect your account:

  • Use strong, unique passwords

  • Enable two-factor authentication

  • Keep login credentials confidential

  • Report suspicious activity immediately

10. Cookies and Tracking Technologies

10.1 Types of Cookies and Tracking Tools

Essential Cookies: Required for basic functionality (login, security, preferences) Performance/Analytics Cookies: Help us understand how you use our Service Functional Cookies: Remember your preferences and settings Marketing/Advertising Cookies: Used for advertising, retargeting, and promotional purposes

10.2 Specific Tracking Technologies We Use

Google Tracking Tools:

  • Google Analytics (website and app analytics)

  • Google Ads conversion tracking

  • Google Tag Manager

  • Google Optimize (A/B testing)

Meta (Facebook) Tracking:

  • Facebook Pixel (advertising and conversion tracking)

  • Facebook Conversions API

  • Instagram advertising pixels

Other Proprietary and Third-Party Tools:

  • Custom analytics and tracking scripts

  • Retargeting and remarketing pixels

  • Email marketing tracking pixels

  • Customer support chat tracking

  • Affiliate tracking systems

  • Heatmap and user behavior tools

10.3 Cookie Consent and Management

For EU/EEA Users: We obtain explicit consent for non-essential cookies through our cookie consent banner before placing marketing or analytics cookies on your device.

Cookie Preference Center: You can manage your cookie preferences through:

  • Our cookie preference center (accessible via footer link)

  • Your browser settings and preferences

  • Third-party opt-out tools (Google Ads Settings, Facebook Ad Preferences)

  • Industry opt-out tools (Network Advertising Initiative, Digital Advertising Alliance)

Cookie Duration:

  • Essential cookies: Session or up to 1 year

  • Analytics cookies: Up to 2 years

  • Marketing cookies: Up to 2 years

  • Third-party cookies: Controlled by respective providers

10.4 Cross-Site Tracking and Remarketing

Remarketing Activities: We use tracking technologies to:

  • Show you relevant ads on other websites and platforms

  • Measure advertising campaign effectiveness

  • Create custom audiences for marketing

  • Analyze user behavior across our digital properties

Third-Party Data Sharing: Marketing and analytics data may be shared with advertising platforms to optimize campaigns and measure performance, subject to their respective privacy policies.

10.5 Do Not Track and Opt-Out Options

Browser Settings: Most browsers allow you to refuse cookies or alert you when cookies are being sent Global Privacy Control: We honor Global Privacy Control signals where legally required Platform Opt-Outs: You can opt out of personalized advertising through:

11. Children's Privacy

Superior Suite is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

Parents who believe their child has provided information to us should contact us immediately.

12. Third-Party Links and Integrations

12.1 External Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12.2 Platform Integrations

Superior Suite integrates with various third-party services:

  • Social media platforms

  • Email marketing tools

  • Payment processors

  • Business analytics services

Each integration is subject to the third party's privacy policy and terms of service.

13. Privacy Policy Updates

13.1 Policy Changes

We may update this Privacy Policy to reflect:

  • Changes in our practices

  • Legal or regulatory requirements

  • New features or services

  • Industry best practices

13.2 Notification of Changes

Material Changes: We will notify you via email and prominent notice on our Service Minor Updates: We will update the "Last Updated" date and post the revised policy Your Options: You may delete your account if you disagree with changes

14. Data Protection Officer & Contact Information

14.1 Privacy Contacts

General Privacy Inquiries: Email: [Insert Privacy Email] Phone: [Insert Phone Number]

Data Protection Officer: [Insert DPO Name and Contact Information]

EU Representative (if applicable): [Insert EU Representative Information]

14.2 Regulatory Authorities

If you are not satisfied with our response to your privacy concerns, you may file a complaint with:

US Users: Federal Trade Commission (FTC) EEA Users: Your local Data Protection Authority California Users: California Attorney General's Office

14.3 Business Address

Legendary Success LLC
1650 Ontario Avenue, Marquette MI 49855

15. Legal Basis for Processing (GDPR)

For EEA users, our legal basis for processing includes:

Contract Performance: Providing Superior Suite services Legitimate Interest: Service improvement, security, marketing Legal Obligation: Compliance with laws and regulations Consent: Marketing communications, optional features

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

16. Automated Decision Making

We may use automated systems for:

  • Fraud detection and prevention

  • Account security monitoring

  • Service personalization

  • Usage analytics

You have the right to request human review of automated decisions that significantly affect you.

17. Additional Regional Rights

17.1 Brazil (LGPD)

Brazilian users have rights similar to GDPR, including access, correction, deletion, and portability.

17.2 Canada (PIPEDA)

Canadian users can file complaints with the Privacy Commissioner of Canada.

17.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

This Privacy Policy is effective as of the date listed above. By using Superior Suite, you acknowledge that you have read and understood this Privacy Policy. For questions about this Privacy Policy, contact us.